The initial assessment team analyses every piece of media to determine its state. Following this, both the diagnosis and information provided by the client is analysed before deciding whether to proceed with the recovery or, in the event that the problem is deemed to be complex, move to stage two.

The Continued Assessment team re-analyses the disk to confirm the initial assessment. Based on these extended diagnostics the drive is either recovered or allocated to stage three.

The team running stage three are involved in highly complex and unique work that cannot be handled by stages one and two. As the work that is undertaken by this team is often unprecedented, the team incorporates a strong Research and Development ethic and are dedicated to developing new and more effective recovery techniques which can be utilised at stages one and two.

Here, the customer is informed of what data can be recovered and is provided with a quote. Their data is then secured and audited against the original media in order to ensure that the backup that we undertake is correct.